Founded in 1912, L.L.Bean is an iconic outdoor lifestyle brand known for its quality apparel and footwear, heritage style, product craftsmanship, and high standard of customer service. From the classic Bean Boot to the iconic Boat and Tote, every product is designed in Maine to be durable and functional, enabling time outside where we are at our best.

L.L.Bean currently operates over 100 stores across three countries, including their original storefront in Freeport, Maine. They employ over 7,000 staff around the world to ensure their millions of customers receive the standard of service L.L.Bean is famous for.

L.L.Bean has a large workforce to manage at all hours of the day. This presents a unique set of challenges, including organizing schedules and tracking employee absences. Absences and scheduling are difficult to manage regardless of company size, and it can be tough to find a working solution.

Without proper processes, even the occasional employee absence can turn into a source of stress for teams. Managers have to personally modify schedules and keep track of each employee's number of absences, while team members worry about properly communicating planned leave. For a company with a large global workforce like L.L.Bean, this challenge can be difficult to manage.

To alleviate stress on the managers and employees at L.L.Bean, CI was happy to implement the Absentee Reporting Application. This allows employees to call in to an automated system and report an absence, including their reason for missing work. This solution even features the option for employees to receive confirmation of their absence through SMS, putting their mind at ease that they've followed proper procedure.

The Absentee Reporting Application takes the strain out of employee absences for all team members at L.L.Bean. This automated solution relieves managers of the responsibility of tracking and recording absences, allowing them to focus on leading their team and providing customers with the best possible retail experience.